Amy’s PhD was on solutions to difficult behaviour on social media and other online communities. Her two principle topics are the varying effects of different social media platforms on young people; and the effects of difficult behaviour on debate and democracy.
Her research includes the effects of partial anonymity on sites such as Ask.fm, and how this affects behaviour and user experience.
Together with UCLan colleague Martin Bateman, she analysed a large dataset of tweets sent to MPs using sentiment analysis to track hostility and negativity. This method was extended to examine the tweets sent to campaigner Gina Miller.
She has contributed to a report from the Committee on Standards in Public Life on the intimidation of parliamentary candidates.
She regularly speaks on Radio Five Live on social media issues.